Terms of service
These Terms and conditions apply for purchase in our Danish webshop.
In the webshop you can pay with Visa, Mastercard, Google Pay, Apple Pay, and AMEX.
We use security protocol SSL, which secures and encrypts the information that you provide from your web browser on your computer and check to us. This means that the information you provide in connection with your payment, are confidential and protected.
Prices are in Danish kroner (DKK) and are inclusive of vat.
When you make an order, you will automatically be sent an order confirmation via e-mail. You will also receive an e-mail as soon as the package is ready to be sent.
We send our parcels with GLS to your nearest pakkeshop in Denmark (excluding Greenland and the Faroe islands). There is also the option of delivery to your door. We send the packages off on Monday, Tuesday and Wednesday morning and avoid sending the packages off Thursday-Friday to ensure that the packages do not come to a halt over the weekend. Therefore, there will be 1-5 days delivery time depending on what day you order
The price is only 50 USD regardless of the amount of products to pick up at your local pakkeshop. Delivery to the door cost 100 USD.
You get free shipping on orders from 500 US $
Right of WITHDRAWAL
The right of withdrawal is subject to the consumer providing the received product back in the same condition and quantity, which it was, as consumer got it in your hands. You are always welcome to call or write to our customer service, if you are not satisfied or have changed your mind on your purchase. You must contact us as soon as possible the day you open the package or the day after. Remember that you need to hold fragtudgifterne for the return, and then you will get the amount for the product for return, if the withdrawal. The goods must be sent back in original packaging and the value of the product may not be reduced. If the product is damaged or degraded, and it is due to lack of or improper packaging, you will lose your right of withdrawal.
On pots and other accessories, you have a 14 day return policy. Here you must also bear the costs in connection with the return shipment.
Contact us as soon as possible firstname.lastname@example.org.
Since plants are living, they will of course vary a bit in appearance and sometimes react to the surroundings. However, we guarantee that your plant is alive and in good condition when it appears, and that it only gets nicer with time if you take care of it properly.
EasyCare plants have survived 30 days without light and water, before they are sent from our nursery, so we can guarantee that the plants can tolerate to be sent home to you.
If the plant is become a little dull on the journey, that typically only have a little bit of water and light, the fast beautiful and fresh again. Please read pasninsvejledningen under planteguiden in the menu.
Complaints concerning plants should take place as soon as possible, preferably on the day you receive the plant or the day after. The assessment of the relationship will in any case depend on the plant's nature, condition and natural durability.
Have you received a pot or other accessories as f.ex. defects in material at the time of receipt? In connection with the sale of goods act, you have 2 years of warranty on the pots. Warranty is not valid in cases of improper treatment of the product. You always need to advertise within a reasonable time after you have discovered the defect/defect, cf. sale of goods act. If you complain a pot within 2 months, the complaint will be considered timely.
In connection with the complaint shall be replaced absence/fejlvaren with an undamaged product. Ie. you get a new item sent as a replacement for the advertised above, if your complaint is justified.
All complaints must contain a description of the problem and would very much like a picture of the product that you send to our customer service.
There is an error in connection with your purchase? So contact us as soon as possible email@example.com
In order to be able to trade on the online store, you must disclose:
- Telephone/mobile number
The above data will be stored with information about which items you have purchased, for 5 years from the end of the financial year to which the information relates, cf. bogføringslovens § 10. Then, the information is deleted.
Download Standard fortrydesesformular here: